1) Measurement & Pre-Delivery Services
Q: How can I get my mattress measured?
A: Request our free mattress measurement service via www.jolaali.in. Our team ensures accurate measurements before production.
Q: Do you provide measurements for sofas, curtains, and headboards?
A: Yes. We provide precise measurements for sofas, curtains, and headboards to ensure a perfect fit.
Q: Can you check my space before delivery?
A: Yes. Our Space-Check Service verifies door width, stair width, lift size, and room space to avoid delivery issues.
Q: What if re-measurement is needed?
A: For complex or custom designs, our team can revisit and take fresh measurements if required.
2) Customization & Production
Q: Can I check my custom sofa or cot during production?
A: Yes. Visits to our production unit are allowed, but you must inform our team at the time of billing for scheduling.
Q: Can I change the fabric or design after placing the order?
A: Yes, but it is chargeable and may delay delivery.
Q: Will you resize showroom display pieces?
A: No. Display pieces are sold as-is. Any resizing will be treated as a new order.
Q: Can I request extreme customizations?
A: We only accept feasible modifications that meet quality and safety standards.
3) Ordering, Payments & Lead Times
Q: What is your payment policy?
A: We require 50% advance at order placement, and the remaining before dispatch. Orders are not dispatched without full payment.
Q: Can I pay on delivery?
A: No. All dues must be cleared before dispatch.
Q: Are card swiping charges applicable?
A: Yes. Standard card transaction fees will be informed before billing.
Q: How long will a custom order take?
A: Generally 2–4 weeks, depending on design complexity and material availability.
Q: Can I cancel my order?
A: Orders can be cancelled within 24 hours of placement. After that, cancellation charges apply.
Q: How can I track my order status?
A: Once your order is placed, we will share production and delivery updates via WhatsApp/SMS.
4) Delivery & Installation
Q: Is delivery free?
A: Free delivery applies within our standard delivery zones. Additional charges may apply for distant locations or upper floors without lift access.
Q: Do you charge for lifting heavy furniture?
A: Yes. Lifting charges for sofas, cots, or heavy furniture are fixed and informed during order placement.
Q: Do you provide assembly services?
A: Yes. Standard assembly is included for all delivered furniture. For complex installations, additional charges may apply.
Q: Can I delay delivery after production?
A: No. Once production is complete, delivery must be scheduled immediately.
Q: Can you store my order after production?
A: No. We cannot store finished products at our facility. Delivery must be scheduled immediately after completion.
Q: What if my furniture cannot be delivered due to space issues?
A: If you declined our space-check service and delivery fails, re-delivery/modification charges will apply.
Q: What if I receive the wrong product?
A: Please inform us within 24 hours of delivery with photos. We will arrange a replacement at no extra cost.
5) Warranty & After-Sales Service
Q: How do I file a warranty complaint?
A: You can either:
– Submit the ‘Submit a Complaint’ form on our website with your invoice and photos/videos of the defect, OR
– Call/WhatsApp 90000 20228 to register your complaint directly with our service team.
Q: Is sofa fabric covered under warranty?
A: No. Frames and foam are covered; fabric is chargeable if replaced. Within 1 year, lifting & upholstery services are free.
Q: What about recliner mechanisms?
A: Covered for 2 years. After that, part and labor charges apply.
Q: What if my mattress sags after 3 years?
A: You will receive a depreciation-based voucher (e.g., ₹10,000 mattress → ₹4,000 voucher in the 3rd year of a 5-year warranty).
Q: Are pillows, curtains, and accessories covered?
A: No. These items have no warranty and are non-returnable.
Q: Is warranty transferable if I sell my furniture?
A: No. Warranty is valid only for the original purchaser and delivery address.
6) Damages & Repairs
Q: What if my product is damaged during transport?
A: JOLAALI will take full responsibility – we will repair, replace the part, or replace the product.
Q: What if screws or mechanical parts need service?
A: We provide service for all mechanical parts, including hydraulic mechanisms.
Q: Can you dismantle and reinstall my furniture if I move homes?
A: Yes, this is a paid service. Please contact us for scheduling.
7) Product Care & Maintenance
Q: How should I clean and maintain my sofa or mattress?
A: Use a soft brush or vacuum regularly to remove dust. For stains, use mild upholstery cleaner. Avoid direct sunlight, moisture, or harsh chemicals.
Q: Do you offer cleaning services?
A: No, but we can recommend trusted service providers.
Q: Can your mattresses be used on any bed frame?
A: We recommend using a structurally strong, flat base to avoid warranty issues.
Q: Are your wooden products termite-resistant?
A: Yes, all our wooden products are treated for termite and borer resistance.
8) Product Life & Usage
Q: How long will my sofa/mattress last?
A: With proper use and care, our sofas last 7–10 years and mattresses 8–12 years, depending on material type.
Q: Do you offer a mattress trial period?
A: Yes, if applicable on select models. The mattress must be returned in original condition within the trial period.
Q: Will the color look exactly like the website photos?
A: Slight variations may occur due to lighting, fabric batches, or screen settings. Visit our showroom to see actual samples.
9) Bulk Orders, Corporate & B2B
Q: Do you supply to hotels, hostels, or hospitals?
A: Yes. We offer customized solutions and bulk pricing for commercial projects.
Q: Do you work with architects or interior designers?
A: Yes, we have partnership programs with special pricing and priority support.
10) Financing & Gift Cards
Q: Do you provide EMI options?
A: Yes. We have tie-ups with leading banks and credit card providers for EMI plans.
Q: Do you offer gift cards?
A: Yes. We offer physical and digital gift vouchers that can be redeemed in-store or online.
11) Sustainability
Q: Are your products eco-friendly?
A: We source responsibly, use non-toxic foams and fabrics, and follow sustainable manufacturing practices.
12) Communication & Offers
Q: Do you send WhatsApp updates?
A: Yes. We share product updates, exclusive offers, and store launch info. You can opt out anytime.
Q: How can I contact JOLAALI?
A: Call or WhatsApp 90000 20228 for product details, service bookings, or order updates.
For any assistance, visit www.jolaali.in or call 90000 20228