JOLAALI – Returns & Refund Policy

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1. General Conditions

All returns, exchanges, and refunds are subject to inspection and approval by our quality team.
A valid invoice/warranty card is mandatory for any claim.
Products must remain at the original delivery address for eligibility.
Any unauthorized returns (without prior approval) will not be accepted.

2. Eligibility for Return

Return requests are accepted only for:
– Manufacturing defects.
– Transit damage reported within 48 hours of delivery.
Customized products are non-returnable unless there is a verified defect.
Products will not be accepted if they are used, soiled, damaged, altered, or repaired by unauthorized personnel.

3. Exchange Policy

Exchanges are allowed for wrong item delivered or confirmed size mismatch (reported within 48 hours).
Conditions for exchange:
– Item must be unused and in its original packaging.
– Exchange is subject to availability of stock.
– Any price difference between exchanged item and original will be payable by the customer.

4. Refunds

Full Refunds – Only for approved returns due to manufacturing defects or wrong item delivered.
Partial Refunds – For cancellations before dispatch; only product value will be refunded, not shipping/lifting charges.
No Refunds – Once production begins for custom-made products.
Refund method: Processed within 7–10 business days to the original payment method.
Credit notes/vouchers are valid for JOLAALI purchases only and cannot be encashed.

5. Warranty-Related Refunds

Warranty applies only to frame, foam, or spring-related defects as per product terms.
Fabric issues, normal wear & tear, or color variations are excluded.
Warranty claims will result in repair or replacement, not monetary refunds.

6. Non-Returnable Items

7. How to Initiate a Return or Exchange

Contact Customer Support within the stated timeline.
Provide invoice copy, clear images/videos of the product and issue, and a brief description.
Quality inspection will be conducted (in-person or remotely).
If approved, we will arrange pickup or guide you on return procedures.

8. Delivery-Related Returns

If damage is identified at the time of delivery, note it on the delivery receipt and inform our team immediately.
Damages reported after 48 hours may not qualify for free replacement or repair.

9. Contact Us