JOLAALI – Frequently Asked Questions
(FAQ) effective from 01/June/2022
1) Measurement & Pre-Delivery Services
How can I get my mattress measured?
Request our free mattress measurement service via www.jolaali.in. Our team ensures accurate measurements before production.
Do you provide measurements for sofas, curtains, and headboards?
Yes. We provide precise measurements for sofas, curtains, and headboards to ensure a perfect fit.
Can you check my space before delivery?
Yes. Our Space-Check Service verifies door width, stair width, lift size, and room space to avoid delivery issues.
What if re-measurement is needed?
For complex or custom designs, our team can revisit and take fresh measurements if required.
2) Customization & Production
Can I check my custom sofa or cot during production?
Yes. Visits to our production unit are allowed, but you must inform our team at the time of
billing for scheduling.
Can I change the fabric or design after placing the order?
Yes, but it is chargeable and may delay delivery.
Will you resize showroom display pieces?
No. Display pieces are sold as-is. Any resizing will be treated as a new order.
Can I request extreme customizations?
We only accept feasible modifications that meet quality and safety standards.
3) Ordering, Payments & Lead Times
What is your payment policy?
We require 50% advance at order placement, and the remaining before dispatch. Orders are not dispatched without full payment.
Can I pay on delivery?
No. All dues must be cleared before dispatch.
Are card swiping charges applicable?
Yes. Standard card transaction fees will be informed before billing.
How long will a custom order take?
Generally 2–4 weeks, depending on design complexity and material availability.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After that, cancellation charges apply.
How can I track my order status?
Once your order is placed, we will share production and delivery updates via WhatsApp/SMS.
4) Delivery & Installation
Is delivery free?
Free delivery applies within our standard delivery zones. Additional charges may apply for distant locations or upper floors without lift access.
Do you charge for lifting heavy furniture?
Yes. Lifting charges for sofas, cots, or heavy furniture are fixed and informed during order
placement.
Do you provide assembly services?
Yes. Standard assembly is included for all delivered furniture. For complex installations,
additional charges may apply.
Can I delay delivery after production?
No. Once production is complete, delivery must be scheduled immediately.
Can you store my order after production?
No. We cannot store finished products at our facility. Delivery must be scheduled immediately
after completion.
What if my furniture cannot be delivered due to space issues?
If you declined our space-check service and delivery fails, re-delivery/modification charges will apply.
What if I receive the wrong product?
Please inform us within 24 hours of delivery with photos. We will arrange a replacement at no extra cost.
5) Warranty & After-Sales Service
How do I file a warranty complaint?
You can either:
– Submit the 'Submit a Complaint' form on our website with your invoice and photos/videos of
the defect, OR
– Call/WhatsApp 90000 20228 to register your complaint directly with our service team.
Is sofa fabric covered under warranty?
No. Frames and foam are covered; fabric is chargeable if replaced. Within 1 year, lifting & upholstery services are free.
What about recliner mechanisms?
Covered for 2 years. After that, part and labor charges apply.
What if my mattress sags after 3 years?
You will receive a depreciation-based voucher (e.g., ₹10,000 mattress → ₹4,000 voucher in
the 3rd year of a 5-year warranty).
Are pillows, curtains, and accessories covered?
No. These items have no warranty and are non-returnable.
Is warranty transferable if I sell my furniture?
No. Warranty is valid only for the original purchaser and delivery address.
6) Damages & Repairs
What if my product is damaged during transport?
JOLAALI will take full responsibility – we will repair, replace the part, or replace the product.
What if screws or mechanical parts need service?
We provide service for all mechanical parts, including hydraulic mechanisms.
Can you dismantle and reinstall my furniture if I move homes?
Yes, this is a paid service. Please contact us for scheduling.
7) Product Care & Maintenance
How should I clean and maintain my sofa or mattress?
Use a soft brush or vacuum regularly to remove dust. For stains, use mild upholstery cleaner.
Avoid direct sunlight, moisture, or harsh chemicals.
Do you offer cleaning services?
No, but we can recommend trusted service providers.
Can your mattresses be used on any bed frame?
We recommend using a structurally strong, flat base to avoid warranty issues.
Are your wooden products termite-resistant?
Yes, all our wooden products are treated for termite and borer resistance.
8) Product Life & Usage
How long will my sofa/mattress last?
With proper use and care, our sofas last 7–10 years and mattresses 8–12 years, depending on material type.
Do you offer a mattress trial period?
Yes, if applicable on select models. The mattress must be returned in original condition within
the trial period.
Will the color look exactly like the website photos?
Slight variations may occur due to lighting, fabric batches, or screen settings. Visit our showroom to see actual samples.
9) Bulk Orders, Corporate & B2B
Do you supply to hotels, hostels, or hospitals?
Yes. We offer customized solutions and bulk pricing for commercial projects.
Do you work with architects or interior designers?
Yes. We offer physical and digital gift vouchers that can be redeemed in-store or online.
10) Financing & Gift Cards
Do you provide EMI options?
We source responsibly, use non-toxic foams and fabrics, and follow sustainable
manufacturing practices.
Do you offer gift cards?
Yes, we have partnership programs with special pricing and priority support.
11) Sustainability
Are your products eco-friendly?
Yes. We have tie-ups with leading banks and credit card providers for EMI plans.
12) Communication & Offers
Do you send WhatsApp updates?
Yes. We share product updates, exclusive offers, and store launch info. You can opt out
anytime.
How can I contact JOLAALI?
Call or WhatsApp 90000 20228 for product details, service bookings, or order updates.
