JOLAALI – Privacy Policy

JOLAALI (“we”, “our”, “us”) values your trust and is committed to protecting your personalvinformation. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with applicable laws, including the Information Technology Act, 2000 (India) and relevant data protection guidelines.

1. Information We Collect
We collect only the information voluntarily provided by you, including but not limited to:
– Name, email address, phone number, postal/billing address.
– Information provided during purchase, warranty registration, or customer service interactions.
– Optional marketing preferences (e.g., WhatsApp/email opt-in).
We do not collect sensitive personal data such as passwords, financial details, or government ID
numbers unless required for a specific service and with your consent.

2. How We Use Your Information
Your data is used strictly for:
– Processing orders, invoicing, delivery, and warranty claims.
– Sending updates on orders, service schedules, and support.
– Marketing JOLAALI products, promotions, and store launches (only if you have opted in).
You may opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

3. Data Sharing & Disclosure
We never sell or rent your personal information. Your data may be shared only with:
– Billing/invoicing software providers.
– Payment gateways or banks.
– Delivery partners and logistics companies.
These partners are contractually bound to maintain confidentiality and use your data solely for fulfilling your order or service request.

We may also disclose information when:
– Required by law, court order, or government request.
– Necessary for fraud prevention, security, or to protect our rights.
– In the event of a merger, acquisition, or business transfer (under the same  confidentiality obligations).

4. Cookies & Analytics
Our website uses cookies and analytics tools to:

– Improve site functionality and user experience.
– Analyse traffic patterns and enhance services.
No personally identifiable information is shared with advertisers. You can block cookies via your browser settings; however, some features may not function properly.

5. Data Security
We use industry-standard measures such as:
– SSL encryption.
– Secure servers and firewalls.
– Limited access to personal data by authorised personnel only.

While we take all reasonable precautions, no online transmission is 100% secure, and you use our services at your own risk.

6. Data Retention & Your Rights
We retain your personal data only for as long as necessary for the purposes outlined above or as
required by law.

You have the right to:
– Access and review the information we hold about you.
– Request corrections or updates.
– Request deletion, subject to legal/contractual obligations.

Requests can be made via info@jolaali.in with the subject line “Privacy/Data Request.”

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy
practices or content. Please review their policies before sharing personal information.

8. Customer Responsibility
You are responsible for ensuring that all personal information you provide to us is accurate,
complete, and up-to-date.
– Any loss or issue resulting from incorrect or incomplete data provided by you will not be the
responsibility of JOLAALI.
– You must also ensure that your devices and internet connection are secure when accessing our website or sharing information with us.

9. Limitation of Liability
To the fullest extent permitted by law:
– JOLAALI shall not be liable for any indirect, incidental, or consequential damages (including
loss of profits, data, or business opportunities) arising from the use of our website or services.
– Our total liability for any claim relating to your personal data will not exceed the amount you paid (if any) for the product or service in connection with which the claim arose.

– We are not liable for any breaches, delays, or failures caused by third-party service providers beyond our reasonable control.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our website after such changes indicates your acceptance.

11. Grievance Redressal
For any privacy-related queries or complaints, contact our Grievance Officer:
Email: info@jolaali.in
Phone: +91-90000 20228
Subject: “Privacy/Data Request”

We aim to respond to all queries within 15 working days.

Disclaimer: By using our website and services, you agree to this Privacy Policy and consent to
the collection and use of information as outlined herein.