JOLAALI – Returns & Refund Policy
Premium Quality • Transparent Process • Customer First
1. General Conditions
● All returns, exchanges, and refunds are subject to inspection and approval by our
quality team.
● A valid invoice/warranty card is mandatory for any claim.
● Products must remain at the original delivery address for eligibility.
● Any unauthorized returns (without prior approval) will not be accepted.
2. Eligibility for Return
● Return requests are accepted only for:
● Manufacturing defects.
● Transit damage reported within 48 hours of delivery.
● Customized products are non-returnable unless there is a verified defect.
● Products will not be accepted if they are used, soiled, damaged, altered, or repaired by
unauthorized personnel.
3. Exchange Policy
● Exchanges are allowed for wrong item delivered or confirmed size mismatch (reported
within 48 hours).
● Conditions for exchange:
● Item must be unused and in its original packaging.
● Exchange is subject to availability of stock.
● Any price difference between exchanged item and original will be payable by the
customer.
4. Refunds
● Full Refunds – Only for approved returns due to manufacturing defects or wrong item
delivered.
● Partial Refunds – For cancellations before dispatch; only product value will be refunded,
not shipping/lifting charges.
● No Refunds – Once production begins for custom-made products.
● Refund method: Processed within 7–10 business days to the original payment method.
● Credit notes/vouchers are valid for JOLAALI purchases only and cannot be encashed.
5. Warranty-Related Refunds
● Warranty applies only to frame, foam, or spring-related defects as per product terms.
● Fabric issues, normal wear & tear, or color variations are excluded.
● Warranty claims will result in repair or replacement, not monetary refunds.
6. Non-Returnable Items
● All customized products (size, design, or fabric made to order).
● Used mattresses.
● Accessories such as pillows, bedsheets, mattress protectors, and curtains.
● Display pieces sold in as-is condition.
7. How to Initiate a Return or Exchange
● Contact Customer Support within the stated timeline.
● Provide invoice copy, clear images/videos of the product and issue, and a brief
description.
● Quality inspection will be conducted (in-person or remotely).
● If approved, we will arrange pickup or guide you on return procedures.
8. Delivery-Related Returns
● If damage is identified at the time of delivery, note it on the delivery receipt and inform
our team immediately.
● Damages reported after 48 hours may not qualify for free replacement or repair.
9. Contact Us
● Email: info@jolaali.in
● Phone: 9989850020
● Visit: Your nearest JOLAALI store
● Website: www.jolaali.in
Experience the ultimate personalized comfort with our customised products.
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- Custom Curtains
- Rod Curtains
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