JOLAALI – Returns & Refund Policy
Premium Quality • Transparent Process • Customer First
1. General Conditions
- All returns, exchanges, and refunds are subject to inspection and approval by our quality team.
- A valid invoice/warranty card is mandatory for any claim.
- Products must remain at the original delivery address for eligibility.
- Any unauthorized returns (without prior approval) will not be accepted.
2. Eligibility for Return
Return requests are accepted only for:
- Manufacturing defects.
- Transit damage reported within 48 hours of delivery.
- Customized products are non-returnable unless there is a verified defect.
- Products will not be accepted if they are used, soiled, damaged, altered, or repaired by unauthorized personnel.
3. Exchange Policy
- Exchanges are allowed for wrong item delivered or confirmed size mismatch (reported within 48 hours).
- Conditions for exchange:
- Item must be unused and in its original packaging.
- Exchange is subject to availability of stock.
- Any price difference between exchanged item and original will be payable by the customer.
4. Refunds
- Full Refunds – Only for approved returns due to manufacturing defects or wrong itemdelivered.
- Partial Refunds – For cancellations before dispatch; only product value will be refunded, not shipping/lifting charges.
- No Refunds – Once production begins for custom-made products.
- Refund method: Processed within 7–10 business days to the original payment method.
- Credit notes/vouchers are valid for JOLAALI purchases only and cannot be encashed.
5. Warranty-Related Refunds
- Warranty applies only to frame, foam, or spring-related defects as per product terms.
- Fabric issues, normal wear & tear, or color variations are excluded.
- Warranty claims will result in repair or replacement, not monetary refunds.
6. Non-Returnable Items
- All customized products (size, design, or fabric made to order).
- Used mattresses.
- Accessories such as pillows, bedsheets, mattress protectors, and curtains.
- Display pieces sold in as-is condition.
7. How to Initiate a Return or Exchange
- Contact Customer Support within the stated timeline.
- Provide invoice copy, clear images/videos of the product and issue, and a brief description.
- Quality inspection will be conducted (in-person or remotely).
- If approved, we will arrange pickup or guide you on return procedures.
8. Delivery-Related Returns
- If damage is identified at the time of delivery, note it on the delivery receipt and inform our team immediately.
- Damages reported after 48 hours may not qualify for free replacement or repair.
9. Contact Us
- Email: info@jolaali.in
- Phone: 9989850020
- Visit: Your nearest JOLAALI store
- Website: www.jolaali.in
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